Return Policy
Last updated March 28, 2023
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Thank you for your purchase. We hope that you enjoy our merchandise. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
Returns
All returns must be postmarked with fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at info@thesovereignstylist.org to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
The Sovereign Stylist
Attn: Returns
RMA #
828 N Minnesota Ave
Hastings, NE 68901
United States
Please note we are not responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
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Refunds
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After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return is processed.
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Exceptions
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The following items cannot be returned:
* Coaching Services
* Consulting Services
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Please direct all question to info@thesoveriengstylist.org
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Cancellation Policy
Scheduled Appointments
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Please note that once you have booked an appointment with us, we have reserved time in our schedule exclusively for you. We will do our best to be on time for the meeting and expect the same from our clients. We will wait for up to 10 minutes for clients to join the meeting before considering them a no-show and ending the meeting.
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If clients cancel their appointments less than 24 hours before they are scheduled to take place, they will not be eligible for a refund. To avoid this outcome, please provide notice of your desire to cancel or reschedule the appointment more than 24 hours prior to the appointment. You can cancel or reschedule appointments by using the links included in the event invitations or by emailing us.
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Consulting Services
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We create service deliverables based on the information our clients provide to us through the questionnaires we send them after receiving payment for the services. We start working on service deliverables as soon as clients submit the associated questionnaires.
Therefore, please understand that once a questionnaire has been submitted, 1) no further changes can be made to the information used to create the service deliverable, 2) clients will be ineligible for a refund on any funds paid to The Sovereign Stylist up to that point, and 3) any outstanding balances owed by the client to The Sovereign Stylist for the service will become due upon delivery of the deliverable.
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In the case of service packages such as premium packages, packs of multiple coaching sessions, and similar, as soon as work has been started on at least one of the services included in the packages, clients will be ineligible for refunds on the associated purchase(s). Clients are only eligible for a refund on service packages if they have not yet submitted any service questionnaires, booked any coaching sessions, or otherwise used any of the services included in the packages.